ROLE OF WILD SUNSET TOURS
The role of Wild Sunset Tours is to manufacture tours and itineraries to fit the requirements of our customers. In doing so, Wild Sunset Tours may use independent suppliers for the provision of selected services. However, Wild Sunset Tours accepts responsibility for the proper performance of your contract with us, subject to the following booking conditions.
BOOKING
To make your booking, please make sure you have the correct names, nationalities, and date of birth of all travellers – as per their passport. Wild Sunset Tours will hold an option of 7 days from the time Wild Sunset Tours have confirmed a tour, before the cancellation rules apply. If our service or a tour is booked less than 7 days prior to the service is rendered or the tour commences, cancellation rules will apply immediately. If you need longer time, please let us know. If a tour or hotel is fully booked Wild Sunset Tours will try to offer you an alternative property of a similar standard and location.
FINAL CONFIRMATION ADVICE
Every booking, whether a private itinerary or a group series, shall be requested in writing to Wild Sunsets Tours, who will duly confirm the same in writing, subject to availability. Until such time as written confirmation is received by Wild Sunsets Tours, the booking in question is not confirmed.
INSURANCE
Please note that Clients are required to take out comprehensive travel insurance upon confirmation of your holiday with Wild Sunsets Tours. Travel insurance should cover: medical expenses, personal baggage and money loss, and travel curtailment,
If Clients choose not to take travel insurance including and covering travel curtailment, they should sign a disclaimer, copy to be sent to Wild Sunsets Tours (note, medical insurance remains compulsory).
Once a quotation has been confirmed in writing via email by the 3rd party suppliers, Wild Sunsets Tours will take this as confirmation of services and costs; any cancellation fees will be charged on the last confirmed quotation, even if no invoice has been issued.
REFUNDS
The company will endeavour to ensure that all anticipated accommodation and excursions are available as planned, and to provide alternative arrangements in the unlikely event that anticipated plans are unavailable. There shall be no claim of any nature whatsoever against the Wild Sunsets Tours for a refund either in whole or part, if any accommodation or excursion is unavailable and a suitable alternative was provided.
PASSPORTS AND VISAS
The onus is upon the Client to ensure that their passports, visas, and vaccinations are valid for the countries to be visited. Wild Sunsets Tours, its staff and agents cannot be held liable for any visas etc. not held by the Clients.
BRANDING
Wild Sunsets Tours is your partner throughout your tour, however in some countries we use 3rd parties as subcontractors. Our Company has partnered with the most reliable, efficient, and socially responsible safari operators in Africa. Please ensure that you understand this partnership, so that there is no confusion when 3rd party staff and vehicles arrive to undertake the services, we have contracted for you.
PHOTOGRAPHY
The company reserves the right, without further notice, to make use of any photography or film taken on safari by our staff for general marketing purposes without payment or permission.
CHANGES TO SCHEDULES
Although every effort is made to adhere to schedules it should be borne in mind that Wild Sunsets Tours reserves the right, and in fact is obliged, to occasionally change routes and camps on safaris as dictated by changing conditions. Such conditions may be brought about by seasonal rainfall on bush tracks, airfields and in game areas, by game migrations from one region to another, or reservation problems, etc. Some service prices, such as (but not limited to) park fees, government levies and airport taxes are not in the control of Wild Sunsets Tours. In the event of these prices being changed at any date Wild Sunsets Tours will charge the supplement to the client at cost.
AIRLINE CLAUSE
Please note that the company subcontracts the flying services to independent operators and they are responsible for the flying and for carrying appropriate insurance cover within the convention limitations mentioned on your ticket. Wild Sunsets Tours checks suppliers’ compliance however cannot be held liable. We cannot be held liable for any delays due to airlines not running to published schedules. All scheduled airline flights are occasionally subject to overbooking or cancellation. If this occurs, Wild Sunsets Tours, and/or its correspondent companies will do all in their power to assist Clients in boarding flights or finding alternative arrangements. It must be stressed that this is done as a courtesy to Clients and Wild Sunsets Tours cannot be held responsible for denied boarding, nor for the additional cost that may be incurred.
PRIVATE GUIDE SUBSTITUTION
If a specified guide is unable to accompany a safari, or part of a safari due to illness or other reasons, Wild Sunsets Tours reserves the right to substitute with another private guide.
ACTIVITIES
At several destinations throughout the tour, optional activities operated by other independent suppliers who are not affiliated with Wild Sunsets Tours in any way, will be available. A selection of these activities carries with them inherent risks, including attacks by wild animals, which can cause serious personal injury. These activities include, but are not necessarily limited to:
walking safaris; horseback safaris; camel safaris; hot air balloon trips and other
Although precautions are taken by the suppliers to guard against such dangers, guests’ safety cannot be guaranteed. Should guests elect to participate in such activities they are, of course, free to do so. However, guests need to understand that such participation will be at their own risk and that Wild Sunsets Tours can assume no responsibility for their safety.
FITNESS TO PARTICIPATE
The Client shall acknowledge that a tour can sometimes be physically demanding and it is her/his responsibility to ensure that she/he is sufficiently fit and able to embark on the tour.
AUTHORITY OF TOUR LEADER
Clients will accept the authority and decisions of the safari leader and/or camp manager appointed by Wild Sunsets Tours or other 3rd party suppliers. Furthermore, the Client acknowledges that Wild Sunsets Tours may cancel or terminate the Client’s booking and safari arrangements in the event of illness or the illegal or incompatible behaviour of the Client, who shall in such circumstances not be entitled to any refund.
RISKS OF TRAVEL IN AFRICA
The Client will sign an express waiver that they undertake an African Vacation which may take them into isolated regions and into close proximity with wild and unpredictable animals, of their own volition and release the Company, and their subcontractors, agents or employees from any liability beyond the statutory requirements of the law in which the tour takes place, for all claims and actions that may accrue from their participation. Clients will be required to sign a Conditions & Waiver form to similar effect prior to the time of the holiday commencing.
LIABILITY
Wild Sunsets Tours is insured, as required by South African law and with limited liability (details of which are available upon request), against claims arising from injuries sustained by passengers in its vehicles or in the vehicles and camps of third parties. Liability in all cases is governed by the laws of the country in which the tour operates in only, and all claims are subject to the jurisdiction of the courts of that country.
Wild Sunsets Tours may employ subcontractors to undertake some or all the components of the Vacation and the provisions of all clauses shall apply equally to such sub-contractors and their services. All travel arrangements and other services provided by any subcontractor are also subject to the booking and other conditions relating to the provision of arrangements and services by such sub-contractor.
While every reasonable precaution is taken to ensure the safety of Clients and their property, neither Wild Sunsets Tours nor any of its employees, agents and independent subcontractors are liable beyond the statutory requirements of the law of the country in which that tour operated in for any such personal injury to Clients or loss of or damage to their property, caused while on vacation with Wild Sunsets Tours ; nor can Wild Sunsets Tours be held liable for any loss or damage arising through errors or omissions contained in brochures or other publicity material, or for loss caused to Clients through late bookings, cancellations, delays, sickness, death, failure to take health precautions and comply with immigration requirements.
Wild Sunsets Tours shall not be responsible for any loss, damage, delay or failure in performance under this Agreement resulting from act of God, civil commotion, arrest or restraint by rulers and people, bad weather, closure of ports, quarantine, epidemics, FORCE MAJEURE or any other event whatsoever arising after signing this Agreement that cannot be avoided or guarded against by the exercise of due diligence
COMPLAINTS
Should a problem occur, please advise both Wild Sunsets Tours and the service supplier in question immediately, as most problems can be solved on the spot. Should you remain dissatisfied, please write to us setting out the complaint in detail within 28 days of the end of our services under the contract. Wild Sunsets Tours cannot accept responsibility for any complaints which are not notified entirely in accordance with this clause. Should any legal dispute arise it must be settled in Cape Town.
By completing this form and inserting your name below, you agree to the Wild Sunsets Tours terms and conditions laid out above.